FAQs

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FAQs 2017-05-19T14:47:02+00:00
When I place an item to my shopping bag, is the item placed under my reservation? 2016-03-07T10:04:11+00:00

Placing an item in your shopping cart does not guarantee your purchase of the item and does not mean that the item is reserved for you. Until you have completed the checkout process, another customer may have purchased the item.

I tried to check out and the item in my shopping bag disappeared? 2016-03-07T10:03:41+00:00

Placing an item in your shopping cart does not guarantee your purchase of the item. Until you have completed the checkout process, another customer may have purchased the item. If that happens, you will receive a message on the shopping cart page informing you that the item is no longer available and that you should remove it from your cart.

My order was cancelled due to Online Security, how can I get my money back? 2016-03-07T10:02:51+00:00

We regret to know that your order was cancelled due to Online Security measures. This is a security measure to prevent fraudulent transactions from going through and to protect our customers from being victims of fraudulent activities. However, please note that we have not captured any payment from you when we cancel your order, hence, the amount will not be charged to you. If charged, amount will be reversed back to card that was used.

Can I add items to an existing order? 2016-03-07T10:01:57+00:00

Unfortunately, it is not possible to combine orders or add items to an existing order after your order has been processed.

Can I amend my order? 2016-03-07T10:01:10+00:00

Unfortunately we are unable to amend an order once it has been placed. This includes changing the size/color of an item, removing an item, changing the payment methods or delivery mode.

Can I cancel my order? 2016-03-07T09:59:47+00:00

Unfortunately we are unable to cancel an order once it has been placed. We do our best to ensure fast delivery and it would be advisable to check your order before placing it.

Am I able to track my order? 2016-03-07T09:58:23+00:00

Yes. When we dispatch your order for delivery you will receive a tracking link via email. Once you receive this tracking link, you can check the delivery status of your shipment.

How do I track my order status? 2016-03-07T09:57:42+00:00

The order tracking status will be emailed to you. If you wish to know more about the order status, you may please follow the tracking link.

How will I view my order details and history? 2016-03-07T09:49:39+00:00

Please sign in to “My Account’ to view your order history. Click on the order you wish to view to see the details.

There’s a missing item in my order, what should I do? 2016-03-07T09:49:07+00:00

If there is any missing item(s), please contact at [email protected]

I did not receive any sales order summary, what does that mean? 2016-03-07T09:48:36+00:00

A sales order summary is an auto-generated e-mail where crimson.com.pk acknowledges the order you placed. You should receive this order summary within 15 minutes upon placing your order (please make sure that the e-mail is not sent to your junk folder). If you did not receive an order summary within 15 minutes after placing your order, this means that we have not received your order and no payment has been received by crimson.com.pk. You are then required to make a new order. Alternatively, you may sign in to your account to access My Orders page to view whether your order is received by us.

How will I know if crimson.com.pk has received my order? 2016-03-07T09:48:04+00:00

After you place your order, you will receive an acknowledgement e-mail from crimson.com.pk to confirm that your orders have been well-received. However, do note that orders will only be shipped when your credit card payment has been approved, and in case of COD orders, your billing and delivery address verified. Alternatively, you may check the status of your order through “My Account”.

How can I place an order? 2016-03-07T09:47:29+00:00

In order to place an order with crimson.com.pk , you will be required to:

  • Sign in to your online account
  • Shop for the items you want
  • Add the items to your Crimson Shopping Bag
  • Proceed to checkout
  • Enter billing and shipping information
  • Provide payment information
  • Review and submit your order

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