Placing an item in your shopping cart does not guarantee your purchase of the item and does not mean that the item is reserved for you. Until you have completed the checkout process, another customer may have purchased the item.
Placing an item in your shopping cart does not guarantee your purchase of the item. Until you have completed the checkout process, another customer may have purchased the item. If that happens, you will receive a message on the shopping cart page informing you that the item is no longer available and that you should remove it from your cart.
We regret to know that your order was cancelled due to Online Security measures. This is a security measure to prevent fraudulent transactions from going through and to protect our customers from being victims of fraudulent activities. However, please note that we have not captured any payment from you when we cancel your order, hence, the amount will not be charged to you. If charged, amount will be reversed back to card that was used.
Unfortunately, it is not possible to combine orders or add items to an existing order after your order has been processed.
Unfortunately we are unable to amend an order once it has been placed. This includes changing the size/color of an item, removing an item, changing the payment methods or delivery mode.
Unfortunately we are unable to cancel an order once it has been placed. We do our best to ensure fast delivery and it would be advisable to check your order before placing it.
Yes. When we dispatch your order for delivery you will receive a tracking link via email. Once you receive this tracking link, you can check the delivery status of your shipment.
The order tracking status will be emailed to you. If you wish to know more about the order status, you may please follow the tracking link.
Please sign in to “My Account’ to view your order history. Click on the order you wish to view to see the details.
If there is any missing item(s), please contact at [email protected]
A sales order summary is an auto-generated e-mail where crimson.com.pk acknowledges the order you placed. You should receive this order summary within 15 minutes upon placing your order (please make sure that the e-mail is not sent to your junk folder). If you did not receive an order summary within 15 minutes after placing your order, this means that we have not received your order and no payment has been received by crimson.com.pk. You are then required to make a new order. Alternatively, you may sign in to your account to access My Orders page to view whether your order is received by us.
After you place your order, you will receive an acknowledgement e-mail from crimson.com.pk to confirm that your orders have been well-received. However, do note that orders will only be shipped when your credit card payment has been approved, and in case of COD orders, your billing and delivery address verified. Alternatively, you may check the status of your order through “My Account”.
In order to place an order with crimson.com.pk , you will be required to:
- Sign in to your online account
- Shop for the items you want
- Add the items to your Crimson Shopping Bag
- Proceed to checkout
- Enter billing and shipping information
- Provide payment information
- Review and submit your order
Check your order status
By signing up an account withcrimson.com.pk , you will be able to access and manage your account information easily. This includes:
- Changing your password
- Updating your billing or shipping address
- Checking your order status
- Viewing your complete order history
- Managing your e-mail preference settings (e.g. choose whether to receive mails from crimson.com.pk)
- Update Address book
Please sign in and click on ‘My Account’. You will be able to edit/update your particulars in your account and save it for future orders. If you wish to change the delivery address for a placed order, please contact our customer service immediately. We will make the requested changes if the order has not been processed.
Please sign in and click on ‘My Account’. You will be able to edit/update your particulars.
Please click on ‘Forget password’ which is available at the ‘Sign In’ page. Enter your email address and click on “Submit”. A set of instructions to reset your password will be sent to your registered email. After your credentials have been verified, you will be able to create a new password.
Please click on ‘Sign in’ followed by ‘Create an account’ and fill in your personal particulars. If you experience any difficulty, kindly call our customer service and we will be pleased to assist you.
Yes. Setting up an account will allow you to order without having to enter your details every time you shop with us. You can sign up right now, or you can first start shopping and create your account at checkout page